DV-alert
DV-alert is a nationally recognised training program delivered by Lifeline Australia and approved third parties. Web Force 5 partnered with DV-alert to redesign and rebuild their website on the Continuum platform, improving accessibility, usability, and access to training information for frontline workers.
Project Objectives
The primary aim of the website redesign project was to create a more accessible, user-friendly, and engaging digital experience for frontline workers across Australia. A key focus was ensuring the platform aligned with WCAG 2.1 AA accessibility considerations while improving navigation, content discoverability, and access to training information.
Design Process
Discovery Phase: Conducted extensive UX research, stakeholder workshops, focus groups, persona development, user journey mapping, and accessibility analysis to better understand audience needs.
Wireframing: Developed wireframes to establish content hierarchy, navigation structures, and user pathways before progressing into visual design.
Mock-up Development: Designed high-fidelity concepts in Adobe Creative Cloud, focusing on accessibility, clarity, and emotional sensitivity.
Iterative Design: Collaborated closely with stakeholders throughout the project, refining layouts and content structures based on feedback and usability considerations.
Prototype Testing: Reviewed and refined the experience across desktop and mobile devices, ensuring accessibility, responsiveness, and ease of use.
Improvement 1.
Accessible User Experience
Implemented accessible design principles including improved colour contrast, readable typography, keyboard navigation support, and clear content hierarchy to support a broad and diverse audience.
Improvement 2.
Simplified Navigation
Restructured the site navigation to simplify access to key sections such as job listings, client services, and resources.
Improvement 3.
Responsive Design
Created a mobile-first experience that delivers consistent usability and performance across desktop, tablet, and mobile devices.
Improvement 4.
WCAG 2.1 AA Considerations
Accessibility was considered throughout both design and development, supporting screen readers, semantic content structures, focus states, and responsive layouts.
Design & Development Process
The finalised design was developed and deployed on Continuum, Web Force 5's proprietary content management system. The platform provides a scalable and flexible foundation that allows the DV-alert team to manage content efficiently while supporting future growth and program expansion.
Conclusion
The collaboration between DV-alert and Web Force 5 resulted in a modern, accessible, and scalable platform that improves access to training information while supporting the program's long-term growth and impact.